Here are answers to some of the questions we receive most often. If you
don't see what you're looking for, please contact us—we're always happy
to help.
How do I request a ride?
Click on the “Book a Ride” button, and enter the requested information. This includes your pickup address, your email and mobile phone number, airline, flight number, and other important info.
When your booking request has been received, you will receive an email confirmation of the request, and we will assign a driver to you. The assigned driver will contact you via text to confirm the ride.
When should I book a ride?
The earlier the better! Days fill up fast!
Holiday travel books weeks in advance so please book as soon as your flight plans are established.
We do our best to accommodate last minute bookings! Bear in mind we are not an on-demand ride sharing service so in general please allow at least a day’s notice in order to schedule rides with our team of drivers.
How much does it cost?
Airport rides: From the Wimberley Valley Area typically $85 for both Austin (ABIA) and San Antonio (SATx.) There may be a small surcharge for more distant locations or multiple pickup or drop off locations. Marti will provide a price quote after you book a ride request.
Other destinations: pricing depends on time and distance. Please book a ride request and Marti will reply with a price quote!
(Prices are subject to change.)
How many passengers can travel?
We will assign a driver who has a vehicle appropriate for the number of passengers and bags. Most vehicles can carry four passengers with luggage. Some can accommodate 6 without luggage for events.
What times are available for airport service?
We pick up passengers as early as 230am for early departures and pick up arriving travelers as late as midnight (or even later!)
Drivers track your flight to keep abreast of early or late arrivals.
I need to be picked up from airport. What pickup time should I enter on the booking form?
Pickup time should be the closest time to your scheduled arrival time
Example if you get in at 8:32 am, put in 8:30am for your pickup time. Get in at 2:47pm ? Enter 2:45pm OR 3:00pm. Drivers adjust to the time of actual arrival, customs clearance and/ or delays.
For the Austin airport, after you’ve collected your bags and are outside, text your driver the BIG BLUE LETTER on the curbside column nearest you.
Your driver will be waiting for you in the cell phone lot and will be there in a few minutes to pick you up.
Tip: the columns marked K or L are usually less crowded and make for easier loading.
Also, during peak periods, it can be faster/easier to pick you up at departures.
I need a ride to the airport. What pickup time should I enter on the booking form?
For a stress-free ride, we recommend scheduling pickup at least three hours prior to your flight departure time.
The travel time from Wimberley to Austin ABIA or San Antonio (SAT) is rarely less than an hour, depending on the time of day. Traffic, weather, road construction, and accidents can greatly increase this.
Our drivers do their best to avoid delays by taking alternative routes, but not all delays are avoidable. So, to be safe please allow at least 1 hour 15 minutes travel time from Wimberley Square to either Austin or San Antonio airports, and additional time depending on your pickup location.
Also please allow enough time for airport security. For more information, please visit these links:
Austin (ABIA) security info: https://tinyurl.com/austinabia
San Antonio (SAT) security info: https://tinyurl.com/sanantoniosat
What times are available for other rides?
We will do our best to find a driver who can accommodate your requested pickup and return times!
What kind of payment do you accept?
All Drivers accept Cash, Venmo and Credit Cards. ( Some Drivers accept Zelle also.)
Note: credit cards incur small service fee. Payment can be made in advance via invoice or at the time of service with your driver.
Note: drivers do not carry cash and therefore cannot make change.
Can I get an invoice or payment receipt?
Yes! If you will need a receipt for expense purposes make sure to request a copy from your driver.
How can I reschedule or cancel a ride?
Rides can be rescheduled or cancelled on this site using the link provided with your reservation confirmation, if your ride is more than 24 hours in the future. If your change is less than 24 hours, please text your driver or text Marti directly (512-618-1342.)
What about tips?
We pride ourselves in providing professional service, and our drivers appreciate tips commensurate with that service. 🙂 Tips also helps to keep our rates down.
